Privacy Policy
Last updated: September 2026
About this policy
This Privacy Policy explains how Lillie Haus, a DBA of Burgundy Property Group LLC ("Lillie Haus," "we," "us," "our"), handles information collected through this website and in connection with the home care services we provide.
Information we collect
When you submit an inquiry, pricing request, or booking, we collect the information you provide: your name, email address, phone number, preferred contact method, service address, details about your home and its condition, pets, access instructions, requested optional extras, any notes or special requests, and any photographs you choose to upload. Booking and scheduling details may also be received through the booking platform we use, and payment details are handled by our payment processor rather than stored on this website.
How we use your information
We use the information you provide to respond to inquiries, provide pricing, schedule and deliver your services, process payments, and communicate with you about your visits. We do not sell or rent your personal information.
Photos you upload
Photographs you upload may be used to estimate the scope of a service, prepare for visits, and document completed work. Customer photos are not published and are not used for marketing without separate permission.
Who has access
Your information is shared only with those who need it to serve you: authorized Lillie Haus administrators; the cleaning professional assigned to your home, who receives only the information needed for their assigned services; and the service providers that support our website hosting, booking (ScheduleDrop), communications, and payment processing (such as Stripe). Submissions are never displayed publicly.
Cookies and analytics
This website is hosted on the Base44 platform, which includes built-in product analytics. Unless disabled, it records events such as page views and session activity, using a session identifier stored in your browser, to help us understand how the website is used. The website's own code contains no third-party advertising or social-media tracking scripts, and fonts are loaded from Google Fonts when pages render. Our booking page embeds a form operated by ScheduleDrop; that form loads ScheduleDrop's own services, including payment processing (Stripe) and its analytics and referral tools, which may use cookies and similar technologies under ScheduleDrop's own policies. Essential cookies and similar technologies also keep you signed in where you use a login area, such as the administrative site.
How long we keep information
We retain your information as needed to provide your services, maintain our business records, and meet applicable obligations. Retention varies depending on the type of information and how it is used.
Your choices
You may request a correction or removal of your information at any time by contacting us at info@lilliehaus.com. Please note that some records may need to be retained for business or legal purposes even after a request.
Contact us
Questions about this policy? Email info@lilliehaus.com.