Terms of Service
Last updated: September 2026
About these terms
These Terms of Service apply to the home care services provided by Lillie Haus, a DBA of Burgundy Property Group LLC ("Lillie Haus," "we," "us," "our"), through this website.
Our services
Lillie Haus provides residential home care services. Straightforward standard and recurring care can be priced and booked directly online. Specialty services, large homes, heavy buildup, unusual home conditions, and other situations requiring review are quoted only after we review your request. A quote request alone does not confirm an appointment — your booking is confirmed only after the required booking steps are completed and you receive a booking confirmation.
Scope and pricing
The confirmed booking or accepted quote defines the scope and price of your service, including any optional extras you selected. Optional extras are subject to availability. Additional work or a change in price requires your approval before we proceed.
Payment
A temporary authorization hold is placed on your card 24 hours before your scheduled service. This reserves funds and is not a completed charge. Payment is collected after service completion. Any additional fees are disclosed before you book.
Scheduling and access
You are responsible for providing accurate home details and safe access for our care team at the scheduled time. Please keep pets safely secured away from the areas being cleaned during your visit. For safety and quality reasons, our care team does not work from ladders above a two-step ladder.
Scope limitations
For safety and quality reasons, our services do not include stain removal or restoration guarantees, appliance disassembly, heavy lifting, or work requiring ladders above a two-step ladder. Active pest infestations, bodily fluids, hazardous materials, and unsafe conditions are outside our cleaning scope; when we encounter these, we may need to stop service, and we will contact you to discuss options.
Cancellations and changes
Cancellations and rescheduling follow the terms provided to you when you book, including any notice periods or fees stated there. We will always communicate clearly about any changes to your scheduled care.
Service concerns and damage
If you have a concern about your service, or if something in your home was damaged during a visit, please report it as soon as possible by emailing info@lilliehaus.com. We will review your report and work with you to resolve it.
Contact us
Questions about these terms? Email info@lilliehaus.com.